Frequently Asked Questions 

What is your return policy?​


How do I track my order?

When your order ships you will get an email with your tracking number. 

How do I contact customer service?

contact us during business hours via chat or phone, out of business hours please email us to respond quickly to your needs. please allow 24-48 business hours to respond.

What do I do if I had an issue with my order?

Please contact us so we can reslove the issue right away ! 


Donations are accepted anytime during normal business hours.

Please, NO broken or damaged household items

Please, NO significantly damaged, torn or stained clothing

Due to the size of our store we can only accept furniture upon request.  Please call our store for details.

We DO NOT Accept

  • Auto parts

  • Cell phones

  • Computers, Monitors, Fax Machines, Printers

  •  Car Seats

  • Food

  • Mattresses

  • Paints, Solvents, Chemicals

  • Large Gym Equipment

Preparation for donation
Our family loves simple thrift! i can always find everything i need here and when i need to donate its such an easy process ! thank you for being the best! wont go anywhere else 

The Thomas Family, Customer/Donator